Informations Utilisées
La qualité de service est une exigence naturelle des entreprises.
Notre service qualité a défini et instauré des outils et des méthodes de travail permettant de répondre à la politique de qualité de notre société.
Il collabore étroitement à l'amélioration continue de nos prestations.
Suivi régulier de nos clients
The sales team is attentive to customers’ needs, contacting them on a regular basis to give them full freedom to express themselves and take into consideration any useful information for improving their contract and our services.
We try to be as transparent as possible with our customers, and we appreciate this honest and sincere exchange in order to better understand their real needs, as well as the difficulties that can befall anyone. Listening to our customers enables us to constantly improve our quality of service.
Suivi personnalisé de nos prestations
All our tools include a system for monitoring compliance with announced deadlines, and any overrun of this deadline attributable to our services gives rise to a correction of our procedures, our resources and any other element enabling this anomaly to be resolved once and for all.
The customer can then see that his or her concern has been heard, and that everything possible has been done to prevent it happening again.
L’enregistrement et l’écoute téléphonique
In the event of telephone contact with one of our services, a recording or telephone tap may be set up.
These actions may be used solely for the purposes of training our employees or securing our services.
These records are stored and managed internally only, and no third party has access to them.
Only management has access to these records. What’s more, these are systematically destroyed no more than 30 days after publication.
Ce n'est pas tout !
Interacting with customers and finding appropriate solutions in record time is all well and good, but anticipating is even better!
That’s why Dédicace Software regularly holds training courses followed by certifications attesting to the competence and experienced professionalism of its staff. Whether it’s a question of newly acquired skills or technological upgrades, this is an indisputable internal policy to which all our employees are subject.
Our motto is: “everything that is achieved must be certifiable”.